How Surveillance
Investigations Actually Work
Most people contacting a PI for the first time don't know what to expect. This guide walks through the full process — from first call to evidence delivery — so you know exactly what you're getting into before you commit.
The Full Process
Confidential Consultation
Every investigation begins with a confidential conversation. You describe the situation — who, what, where, why — and the investigator listens, asks clarifying questions, and assesses what the investigation would require. At Thor Secure, this consultation is free. We'll tell you honestly whether surveillance is the right tool for your situation, or whether a different investigative approach would be more effective.
Case Scoping & Estimate
After the consultation, we scope the investigation — how many days of surveillance, what hours, what geographic area, and what specific objective we're documenting. We provide a written estimate before any work begins. Surveillance cases are typically billed on a day-rate or hourly basis with a retainer. You'll know exactly what you're paying before the first investigator deploys.
Subject Research & Pre-Surveillance Preparation
Before going in the field, the investigator reviews all available information on the subject — known addresses, vehicle information, routine patterns, workplace location, social media presence. The more background available, the more efficiently the field time is used. Investigators may also conduct a pre-surveillance drive of key locations to identify observation positions.
Field Surveillance
The investigator establishes a covert observation position — typically in an unmarked vehicle in a public area near the subject's known residence, workplace, or other target location. The investigator documents everything they observe: arrivals and departures, persons contacted, locations visited, activities conducted. All observations are recorded with timestamps and GPS coordinates. Video footage is captured continuously during active observation.
Professional investigators do not engage with the subject, follow subjects onto private property, or take any action that could reveal their presence. A burned surveillance — one the subject becomes aware of — produces no usable evidence and may alert the subject to alter their behavior.
Mobile Surveillance
When a subject is mobile — leaving their home or workplace — the investigator follows. Mobile surveillance in Greater Philadelphia requires knowledge of the local road network, the ability to maintain surveillance across multiple vehicles and intersections, and judgment about when to fall back to avoid detection. Our investigators have backgrounds in law enforcement surveillance operations — mobile surveillance is a trained skill, not improvisation.
Daily Reporting
At the end of each surveillance day, you receive a written activity report covering the day's observations — timeline, locations, persons observed, and any significant activity. If the day produced no significant findings, you receive that too. We do not pad reports or create false activity to justify continued billing.
Evidence Compilation & Final Report
At the conclusion of the engagement, you receive a comprehensive final report and all footage. The report includes a complete timeline of all observations across all surveillance days, GPS-confirmed observation locations, photographs and video footage with date/time metadata embedded, and a summary of findings relative to the case objective.
All documentation is prepared with court admissibility in mind. If your case may involve legal proceedings, we provide materials in formats your attorney can use directly.
What You Need to Provide
The more information you can provide, the more efficiently we can work. Useful subject information includes:
- Full legal name
- Recent photograph
- Known vehicle(s) — make, model, color, license plate
- Home address and/or workplace address
- Known schedule or routine
- Any recent behavioral changes worth noting
You do not need all of this to start. We can work with partial information — though gaps increase the number of field hours required to locate and document the subject.
What Surveillance Can and Cannot Establish
Surveillance is highly effective at documenting what a person does in observable contexts. It can document who they meet, where they go, when they come and go, and their physical condition and activity level. It cannot document private conversations, activities inside buildings, or anything that occurs outside the investigator's line of sight.
For matters where documentary or digital evidence is the primary need — financial records, online activity, communications history — surveillance may need to be combined with other investigative techniques. We'll tell you which approach is right for your specific objective during the consultation.